Do I need to set up an account to place an order?

Yes, you have to register with us and you’ll be able to enjoy the following benefits:

o   Track your orders and review past purchases

o   Request a return directly from your account 

o   Save your address and card details so you can shop even quicker next time

I’ve forgotten my password, what shall I do?

To re-set your password, follow the ‘Forgot My Password’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

We accept Visa, MasterCard, Vodafone Cash, Aman & Masari Payments. You can also choose to pay on delivery.

All payments are processed through a secure checkout system.

Where is my order?

Tracking your order has never been simpler. All you need to do is log in to your account, select the order and click on “Track shipment” link under the order summary box.

If you’re having troubles while tracking your order, please contact us.

Where can OddBits ship orders to?

We ship all across Egypt

How long does delivery take?

We deliver across greater Cairo within 3 days

Alexandria, Canal Cities & Delta Cities within 5 days

Upper Egypt within 7 days

how much does the delivery cost?

Greater Cairo (40 EGP), Alexandria (50 EGP), Delta Cities (60 EGP) Upper Egypt (80 EGP)

What’s you return policy?

Return should be within 14 days.

Items returned must be in their received condition with the original packing. We do not accept a returned item that’s damaged, packaging damaged or altered in any way. 

In case of receiving a physically damaged product(s) from the courier, the incident should be reported within 2 days starting from the delivery date ( including the regular and national holidays) to be able to take the proper action, reporting past this period will not be valid.   

How do I contact Customer Care?

Email: support@oddbitsegypt.com

Live Facebook Chat: m.me/OddBitss

Call Us: 010-1-4567-511

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